How do I pay?

·         The prices of Tie-Me-Up products are those mentioned in the online store and are expressed in lei (RON). The price refers to one piece of product and includes VAT. The transport is free on Romanian territory for any order with a value of more than 99.00 lei.

·         An invoice will be issued for each order, which shall contain all the legally binding indications.

Payment of the ordered products can be made as follows:

·         Cash: The consideration for the order is paid at the time of delivery by the courier. In the case of invoices on the company, please ask the courier for the receipt you paid in cash.

·         Online payment by card

- Payment can be made online with the personal card or the company card (via the secure Europayment services platform - EuPlatesc.ro). The cards accepted for payment are those issued under the Visa (Classic and Electron) and MasterCard logos (including Maestro, if they have a VV2/CVC2 code). No additional commission shall be charged for transactions.

- If you have chosen the payment method ” Online Credit Card “ it is necessary to fill in a form with the information about your card in the secure payment processor page.

- Payments with credit/debit cards issued under the Visa and MasterCard logo (Visa/Visa Electron and MasterCard/Maestro code if they have CVV2/CVC2 code) are made through the "3-D secure" system developed by organizations providing online transactions the same level of security as those made at ATMs or in the physical environment at the trader.

– "3-D secure" first ensures that no information related to your card is transferred or stored at any time on the store servers or on the payment processor's servers, this data being directly entered into Visa and MasterCard systems.

- If the card is associated with an account in a currency other than Lei/RON, the transactions are made in lei at the exchange rate of the issuing bank for the card.

- Processing of card data is done exclusively through the EuPlatesc.ro payment platform. Tie-Me-Up does not request or store any details of your card.

·         By bank transfer if you choose the payment method: "Payment with OP". If you choose this method of payment, a new page will be opened on the site, with the data of our company, needed to carry out the bank transfer. Your shipment will be sent when we are notified by the banking service that the payment has been made. But if you want us to deliver your order faster, please send us the proof of payment (office@tiemeup.ro) via email.

·         In the case of electronic payments, Tie-Me-Up is/cannot be held responsible for any additional cost you incur, including but not limited to: commissions of any kind, differences arising from currency conversion (if applicable) etc.

 Contact us: 0725.754.999/021.321.18.94

E-mail: office@tiemeup.ro

S.C. Tie-Me-Up S.R.L. Negustori Street, No. 14, Bucharest

Delivery

• Delivery of products ordered from our online store www.tiemeup.ro is done with courier services TNT and DPD in Romania.
• Orders higher than 149.00 lei benefit from FREE TRANSPORTATION.
• Orders lower than 149.00 lei will have a fixed delivery fee of 15.00 lei.
• The usual delivery time is 24 hours, for orders placed by 14.00 hours, Monday to Thursday and orders placed after 14.00 will reach you within 48 hours.
• Orders placed Friday after 14:00 will reach you on Tuesday.

• The delivery schedule for couriers is between 09.00 AM and 17.00 PM.
• On the delivery day you will receive a message from TNT or DPD with details about your shipment, including the courier’s phone number, which you can contact to determine the delivery time.
• Possible exceptions to delivery in 24 hours with TNT or DPD Service: Placing order after 14.00 PM, during periods with lots of orders or deliveries: holidays, Black Friday or for objective reasons related to the courier.
• Orders placed during the public holidays will be released the next day after the courier's activity is resumed.
• In the exceptional case that the ordered product is no longer in stock or has to be produced, we will return to you in order to agree the delivery term.

• If you choose the option of "Payment refund", you will pay the courier the equivalent of the order. In the case of invoices on the company, please ask the courier for the receipt with the value you paid in cash.
• In case you choose to pay by bank transfer, with a payment order (the option "Pay with OP" from the end of the order), your shipment will be sent when we are notified by the banking service that the payment has been made. But if you want us to deliver your order faster, please send us the proof of payment via mail: office@tiemeup.ro.
• We will always provide to our couriers all the information received from you: from the address specified for delivery to any other information made at the time of placing the order, but we cannot answer for possible omissions by the courier company or your company as a result of incorrect/incomplete filling of personal data when placing the order. Your feedback is important to us and we assure you that we will do everything is necessary to improve our services and the courier’s company.
• If the shipment cannot be delivered by the courier’s company as a result of incorrect/incomplete filling of the personal data at the time of placing the order, we can redispatch the order with the fixed transport fee of 15.00 lei at your request.
• If a situation arises that may affect the delivery deadline originally notified, we will contact you to communicate your new delivery deadline. In this situation, you have the option to maintain your order or to cancel it. If you cancel your order already paid by card with OP (payment order) or by bank transfer, we will pay you the entire amount paid within 72 hours.