Return Policy

Return policy

· According to Law no. 449/2003, updated in 2008 and OG. 34/2014, you can return one or all of the products bought from our online store within 14 working days from physical receive of the product, without penalty or invoking a reason.

What should you do in case of a return?

· Notify us of the intention to return the purchased products by any written means of communication (e-mail: office@tiemeup.ro, document delivered with courier etc.) within a maximum of 14 working days from receive of the products.

· Pack them properly in such a way that they do not deteriorate during transport. We recommend the use of the packaging in which you received it, as improperly packed of silk accessories can wrinkle and damage completely.

· The choice of the courier, payment of the shipping fee for the returned shipment, as well as possible damage or loss risks will be assumed by you.

· The address you have to fill in on the shipment that will be returned is : S.C. TIE-ME-UP S.R.L, Bucharest, Negustori street, No. 14, 3th floor, 11th ap., Sect. 2 , Interior 111, telephone: 0725.754.999 or 021.321.18.94.

· S.C. Tie-Me-Up S.R.L will refund the order value paid by you to the bank account that we ask you to send us via email together with the name of the holder. In the case of orders under 99.00 lei, which have a fixed transport fee, we will pay only the value of the goods ordered, not the transport fee.

· If you have made the payment with the card online through the EuPlatesc platform, the amount paid will be returned directly to the card by application.

· As a rule, the money will be paid back within 48 hours from the day when the returned shipment reaches us, after checking it. In exceptional cases, in which this repayment term will be extended, we will notify you as soon as possible.

· We retain the right to refuse any return package and any reimbursement of the consideration of orders, if we have not been informed of the intention to return or if the parcels arrive at us without having paid the transport fee to you.

· The client S.C Tie-Me-Up S.R.L. cannot return the products purchased by means of a contract and/or claim any other damages, for the following purposes or situations:

- the product has not been purchased from our online store www.tiemeup.ro;

- the return notification has the date of dispatch which exceeds the period of 14 working days on the business day of the shipment to you (by courier);

- when the returned product has been worn or damaged.

What do you need to do in the event of a product exchange?

· Notify us of the intention to change the purchased product(s) by any written means of communication (e-mail: office@tiemeup.ro, document delivered with courier etc.) within a maximum of 14 working days from receive of the product/s.

· S.C. Tie-Me-Up S.R.L will support payment of the shipment's round-return transport with the product(s) you wish to be replaced, if : 1) your replacement order has a value greater than 250 lei ; (2) the products sent, despite the 3 compulsory checks carried out by our team, have defects or 3) the products dispatched are not those your order, 4) the information provided about the product in our online store differs substantially from the product ordered and delivered.

· If you want to replace the products already ordered and delivered because you do not like or it no longer match what you want, we will accept without any difficulty its replacement, but with a transport tax of 30.00 lei (15 lei return of initial order + 15 lei delivery of new products chosen). To avoid this cost, please look at the photos and information provided on the site, and if you have any questions, do not hesitate to contact us to give you all the information you want, so that the products you choose and ordered fit you perfectly.

· Product exchange procedure: when the courier reaches you with your new order, please hand over the shipment with the products originally ordered. The transport document (AWB) which must accompany this package is in the protective plastic sheet on the parcel that will reach you or we can send it to you on the e-mail address to print it and insert it into the plastic envelope that the courier will provide.

· If your new replacement order has a higher value than the first, the price difference you will pay it to the courier at the time of the parcel exchange.

· If your replacement order is less than the original order, we will pay the price difference in your bank account you can send us via email, together with the name of the holder. For initial orders paid with the card via EuPlatesc platform, the refund of the difference will be made directly on the card, through the same payment platform, within 3 days of receipt of the returned parcel.