According to No. 449/2003 Law, updated in 2008 and the GO. 34/2014, you may return one or all of the products purchased from our online store, within 14 business days of receiving the product physically without penalty or invoking a reason.
What do you have to do ?
Let us know your intention to return the purchased products by any written means of communication (e-mail: firstname.lastname@example.org, document delivered by courier, etc.) within maximum 14 working days of receiving the products.
Please, properly pack the products so that they don’t get damaged during transport. We recommend the use of the packaging in which you received them, since silk accessories, inappropriately packed, could be wrinkled and damaged completely.
Return shipping costs will be covered by you. Choosing the courier and the associated risks also fall into your charge.
Send them by courier / post to: S.C. TIE-ME-UP SRL, 14 Negustori Street, 3rd Floor, Room. 11, District. 2, Postcode: 023953, Bucharest, RO Telephone: +40 725 754 999 or +40 21.321 1894.
Usually, your refund will be made within 48 hours of the confirmation of your payment option, but there may also be exceptional situations when this deadline reaches 30 days.
The S.C. Tie-Me-Up S.R.L Client cannot return the products purchased through a Contract, and/or cannot claim any other compensation/damages/interests for the following purposes or situations:
- the product was not purchased from our online store www.tiemeup.ro.
- the return notification has a shipping date that exceeds the 14 business days of the delivery day (by courier) to you.
- when the returned product has been worn or damaged.